COVID-19 Pick-up & Drop-off Procedure


  1. Only 1 customer is allowed in the store at a time.

  2. Please enter the store and drop your dog inside the gated area. Take off the leash and collar and take it with you.

  3. Once you are back outside we will call you to get your grooming order.

  4. Please ensure you are keeping a 1.5-metre distance at all times.


Please note: If you need to contact us during the appointment do not call the store, we will not answer. Please text the number you received your appointment reminder from.


  1. When you arrive we will put your dog inside a gated area. You will need to pay via card only at the front counter, keeping 1.5-metre distance.

  2. Please examine the groom and let us know if you would like any changes.